OTA - Sr. Sales And Ticketing Consultant - Domestic

Primary title: Senior Sales & Ticketing Consultant OTA (Domestic)

About The Opportunity

A fast-moving organisation in the Online Travel Agency (OTA) and domestic air ticketing sector, focused on B2C/B2B bookings, reservations, and end-to-end ticket lifecycle management across India. The team blends travel retailing, payment reconciliation, and customer-first sales to deliver seamless domestic travel experiences.

Role: Senior Sales & Ticketing Consultant OTA (Domestic) | Location: India | Workplace: On-site

Role & Responsibilities

• Drive domestic ticket sales through proactive outreach, upsell strategies, and accurate fare quoting across GDS and OTA channels.
• Issue, reissue, endorse, and void e?tickets using GDS tools and ensure PNR integrity and compliance with fare rules.
• Resolve complex booking scenariosrouting changes, involuntary reroutes, involvements with IRROPsand coordinate with airlines for confirmations.
• Own payment reconciliation, BSP reporting, refund/chargeback processing and liaise with finance to close ticketing settlements.
• Maintain up-to-date fare construction, rule interpretation, and implement dynamic pricing guidance to sales teams.
• Document playbooks for ticketing processes, coach junior agents, and continuously improve SLAs and customer satisfaction metrics.

• Amadeus
• Sabre
• Ticketing & E-Ticketing
• PNR management
• Fare construction
• IATA BSP
• Payment gateway reconciliation
• Salesforce

• NDC XML
• Refund & chargeback
• Power BI

• Proven track record in domestic OTA ticketing and sales; strong practical knowledge of Indian airline fare rules and BSP processes.
• Excellent numerical accuracy and experience handling high-volume ticketing operations on-site.
• Strong customer-facing experience with the ability to resolve escalations and improve conversion metrics.

• On-site role with direct exposure to core operations and fast career growth in travel retailing.
• Structured coaching, role-specific playbooks, and peer mentorship to accelerate technical mastery.
• Performance-linked incentives and opportunity to influence process improvements across sales and ticketing functions.

Skills: amadeus,sabre,salesforce,power bi,ota,domestic,air ticketing