Assistant Manager

Company Description THAZHAYIL NIDHI LIMITED is a financial services company based in Kerala, India, serving customers with accessible and community-focused financial solutions. The organization operates within the regulated Nidhi Company framework, emphasizing savings, deposits, and secured lending services. THAZHAYIL NIDHI LIMITED is committed to ethical business practices, transparency, and building long-term relationships with its members. The company offers opportunities for professional growth in a stable, customer-centric environment. Team members are encouraged to contribute to operational excellence and continuous improvement in service delivery.

Role Description The Assistant Manager will support day-to-day branch operations, including supervising staff activities, monitoring cash handling and documentation, and ensuring adherence to internal policies and regulatory guidelines. This full-time role involves overseeing customer service, managing member accounts, coordinating loan processing and deposit services, and assisting in resolving customer queries in a timely and professional manner. The Assistant Manager will help track daily financial transactions, prepare basic operational reports, and support audits and compliance checks. The role also includes contributing to business development efforts, promoting company services within the local community, and maintaining accurate records. This is an on-site role located in Pathanamthitta district, requiring a consistent presence at the branch and active collaboration with team members and senior management.

Qualifications

• Strong understanding of basic financial services, banking or NBFC operations, and customer account handling.
• Ability to manage branch administration, supervise staff workflows, and support daily operational planning.
• Proficiency in MS Office and computer-based record-keeping; comfort with financial software or core banking systems is beneficial.
• Excellent communication and interpersonal skills, with a focus on customer service and conflict resolution.
• Attention to detail, strong numerical aptitude, and ability to maintain accurate documentation and reports.
• Demonstrated integrity, reliability, and ability to work in compliance with regulatory and company guidelines.
• Prior experience in financial services, cooperative societies, Nidhi companies, or banking is an advantage.
• Bachelors degree in Commerce, Business Administration, Finance, or a related field preferred.
• Willingness to work on-site in Pathanamthitta district and adapt to local community and business needs.