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Job Description
- Design WhatsApp-based learning flows in Hinglish using Figma, with guidance from senior designers
- Work on individual flow modules — onboarding, activity nudges, fallbacks — as assigned.
- Apply conversation design guidelines consistently — tone, emoji usage, CTA structure, and spelling.
- Assist in QA of live or upcoming flows, flagging issues and documenting them clearly.
- Create visual layouts for posters, messages, and communication assets using Canva or Figma.
- Support the team with visual execution on campaigns, research reports, and presentations.
- Follow brand guidelines and templates — and ask when in doubt.
- Understand how your work fits within larger user journeys and follow established systems.
- Assist in mapping user journeys by contributing to specific sections of a broader map.
- Help document flows, templates, and design assets so the team has clear, reusable references.
- Use AI tools — ChatGPT, image generation, and others — to assist with copy, visuals, and flow suggestions, with intent and judgement, not just for speed.
- Experiment with tools the team is exploring and share what you learn.
- Apply sound critical thinking to AI outputs before using them in work.
- Support research sessions by taking structured notes and organising raw data.
- Assist in basic survey or interview prep under senior guidance.
- Develop empathy for TAP's users — students, teachers, government partners — by staying close to field feedback and research outputs.
- Communicate clearly within the team and provide effective handoffs to stakeholders.
- Help with documentation of flow handoffs to Tech and Product teams.
- Support design QA by testing flows and flagging functional or UX issues.
- Learn to read and ask questions about funnel data, engagement metrics, and PRDs.
- 0–3 years of design experience, including internships or academic projects.
- Basic proficiency in Figma and/or Canva.
- Curious about users and how design affects behaviour.
- Willing to design in Hinglish and think for audiences very different from yourself.
- Organised and responsive — you don't let things fall through the cracks.
- Open to feedback and able to act on it without ego.
- Exposure to WhatsApp chatbot, or mobile-first product design.
- Basic familiarity with AI tools for copy or image generation.
- Interest in social impact, education, or behaviour change.
- Some experience with user research — even as a note-taker or observer.
- Conversational Design: Ability to design clear, user-friendly WhatsApp flows that work for first-generation users in low-resource contexts.
- Visual Design: Proficiency in Canva and/or Figma — comfortable executing layouts, posters, and communication assets to a brief.
- AI Tool Fluency: Willingness to experiment with and apply AI tools purposefully as part of a design workflow — not randomly, but with judgement.
- Organisation & Communication: Strong documentation habits, clear handoffs, and proactive communication when blocked or behind.
- Assigned flows and visuals are completed with clarity — the output makes sense to someone who wasn't in the brief.
- Clarifying questions are asked before starting, not after missing the mark.
- User experience issues are spotted during reviews — not just design errors.
- AI tools are used with purpose and judgement as part of a workflow.
- Work is delivered on time; blockers are communicated proactively.
- Feedback is actively sought, absorbed quickly, and reflected in improved output.
- Documentation — MoMs, file versioning, change logs — is maintained consistently.
- Real ownership – Work on actual product flows, visuals, and user experiences
- Fast learning – Build strong fundamentals across design, systems, and user thinking
- Cross-functional exposure – Collaborate with product, curriculum, and program teams
- Structured growth – Clear path to evolve into a Senior Designer role
- Remote flexibility – Work from anywhere, build for everywhere
- Supportive culture – Learn in a team that values feedback, iteration, and improvement
Skills
QAUser ResearchFigmaCanvaOnboardingCommunicationCritical ThinkingTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Important dates & deadlines?
Application Deadline
21 Nov 26, 02:24 PM IST
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