Retail Business Head - Commercial Vehicles Industry

Description:

Roles & Responsibilities:

• Annual Business Planning & Review
• Review past performance and future potential.
• Set monthly and yearly targets for sales, parts, and service by location.
• Work with DSMs (Dealer Sales Managers), Finance Manager, and National Sales Head to finalize targets.
• Track weekly/monthly enquiries and parts usage, and take corrective steps to meet goals.

Sales Forecasting & Promotions:

• Study market trends to estimate monthly sales and ensure proper stock availability.
• Plan and approve promotional activities and advertisements with DSMs.
• Organize field visits with DSMs, review their reports, and guide daily sales execution.

Finance & Payments:

• Keep track of customer payments with the Works Manager and Retail Business Head.
• Suggest exceptions to credit policy when needed.
• Assist customers with vehicle financing and coordinate with finance companies.

Customer Satisfaction:

• Monitor how quickly and effectively customer issues are resolved.
• Work with the Works Manager and regional office to close complaints.
• Ensure the showroom is well-maintained and the sales process is smooth at every step.

Key Account Management:

• Oversee service, parts, and finance support for key customers.
• Act as a single point of contact for major accounts, coordinating internally to resolve issues and maintain strong relationships.

Required Skils:

• 12+ years of experience in Commercial Vehicle Industry
• Should be at Area Sales / State Manager position handling a larger team
• Should be technically sound and know market well