Chief Executive Officer - D2C Retail Business

Chief Executive Officer - Retail - D2C

Role Overview:

This pivotal role leads the entire Direct-to-Consumer (D2C) retail business, driving strategic vision, operational excellence, and aggressive growth. The CEO will be responsible for orchestrating all facets of the D2C ecosystem, from product conceptualization and digital marketing to online sales, supply chain, and customer experience. Working closely with the Board of Directors, senior leadership, and cross-functional teams spanning marketing, technology, operations, and finance, this leader will champion innovation and market expansion.

The impact of this role is profound, directly influencing the company's market share, brand equity, customer loyalty, and overall profitability within the rapidly evolving D2C landscape, ensuring a seamless and compelling journey for every customer.

Key Responsibilities:

• Define and execute a robust D2C retail strategy, aligning with overarching corporate objectives to capture significant market share and drive sustainable growth.
• Own the complete P&L for the D2C business, meticulously managing budgets, revenue targets, and cost efficiencies to consistently exceed financial performance goals.
• Spearhead aggressive online sales growth initiatives, identifying new market opportunities and optimizing conversion funnels to expand customer acquisition and lifetime value.
• Oversee comprehensive digital marketing and brand positioning strategies, leveraging data-driven insights to enhance brand visibility, engagement, and customer loyalty.
• Optimize end-to-end retail operations, including supply chain, logistics, inventory management, and customer service, ensuring operational efficiency and superior customer satisfaction.
• Build, mentor, and inspire a high-performing team, fostering a culture of innovation, accountability, and continuous improvement across all D2C functions.
• Drive technological advancements and digital transformation initiatives to enhance the D2C platform, customer experience, and operational capabilities.
• Conduct continuous market research and competitive analysis, translating insights into actionable strategies to maintain a competitive edge and anticipate market shifts.

Required Skillset:

• Demonstrated expertise in scaling D2C retail businesses, with a deep understanding of e-commerce platforms, online sales strategies, and digital marketing ecosystems.
• Proven ability to manage a complete P&L, consistently delivering strong financial outcomes and driving revenue growth in a fast-paced retail environment.
• Exceptional leadership, strategic thinking, and decision-making capabilities, with a track record of building and motivating high-performing teams.
• Strong communication, negotiation, and stakeholder management skills, capable of influencing at all levels, from board members to frontline staff.
• A comprehensive understanding of retail operations, supply chain optimization, and customer experience best practices within the D2C context.
• MBA from a premier institution is highly preferred, complementing extensive practical experience in the retail and D2C sectors.
• Ability to thrive in a dynamic, on-site work environment in Mumbai, collaborating effectively with diverse teams and external partners.