Hiring For Freshers || Experience II Voice Process || Gurgaon

Job Location: Gurgaon, Haryana

Work Mode: Work from Office (WFO)

Process: International Voice (Inbound / Blended)

Shift: Rotational / Night Shifts

Weekly Off: 2 Rotational Offs

Job Summary

We are hiring enthusiastic and customer-focused individuals for an International Voice Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and delivering a high-quality customer experience to international clients.

Key Responsibilities

• Handle inbound calls from international customers.
• Address customer queries professionally and accurately.
• Ensure First Call Resolution (FCR) and customer satisfaction.
• Maintain call quality and meet defined performance metrics.
• Follow company policies, process guidelines, and data security standards.

Eligibility Criteria

Educational Qualification:

• Undergraduate or Graduate (Any Stream)

Experience:

• Freshers are eligible.
• Experienced candidates must have a minimum of 1 year of customer service experience.

Required Skills:

• Excellent verbal and written English communication.
• Strong listening and interpersonal skills.
• Basic computer knowledge and good typing speed.
• Flexibility to work in rotational and night shifts.

Salary Package:

• Freshers: 17,000 30,000 (Based on assessment scores)
• Experienced: 23,000 38,000 (Based on assessment scores)

Salary will be determined based on assessment scores and experience.

Perks & Benefits

• Attractive incentives and performance bonuses.
• Career growth opportunities.
• Paid training and skill development.
• Friendly work environment.
• Exposure to international customer operations.

Hiring Process

1. Virtual interview invitation shared via Email.
2. Interview and assessment.
3. Documentation and onboarding for selected candidates.

Interested Candidates Apply Now!