Hiring For MNC | Voice & Blended Process | Fresher & Experienced | (Gurugram)

• Hiring For MNC | Voice & Blended Process | Fresher & Experienced | (Gurugram)
• Company: The career artist
• Job Location: Gurugram, Haryana, India
• Employment Type: Full-time
• Experience Required: 0 years (freshers eligible)
• The Career Artist | Hiring for BPO Operations

Job Location: Gurgaon / Gurugram Role: Customer Support Executive Voice Process Eligibility: Freshers & Experienced Candidates Salary: Up to 5.5 LPA Incentives: Lucrative performance-based incentives Working Days: 5 days a week Shift: 247 rotational shifts, including night shifts Transport: Cab facility / cab allowances, as applicable Work Mode: Work from Office

We are hiring Customer Support Executives for voice process roles in BPO operations. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer service and voice support.

Selected candidates will interact with customers over phone calls, understand their queries, provide accurate information, and resolve concerns while maintaining high customer satisfaction.

• Roles & Responsibilities
• Handle customer queries and concerns through inbound or outbound calls, as per process requirements.
• Provide accurate information and appropriate solutions based on customer needs.
• Resolve customer issues professionally within defined timelines.
• Maintain a positive, customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Document customer interactions accurately and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Meet defined productivity, quality, and customer satisfaction targets.
• Maintain skilled communication and proper call-handling etiquette.
• Eligibility Criteria
• Freshers are welcome to apply.
• Graduate candidates can apply.
• Good English communication skills.
• Basic computer knowledge and familiarity with internet applications.
• Strong listening, problem-solving, and interpersonal skills.
• Comfortable working in rotational shifts, including night shifts.
• Willingness to work from the Gurgaon office.
• Perks & Benefits
• Salary up to 5.5 LPA, depending on the role and candidate profile.
• Lucrative performance-based incentives.
• 5-day working week.
• Cab facility or cab allowance, as applicable.
• Opportunity to work in BPO and customer service operations.
• Apply Now!
• Recruitment Partner: The Career Artist
• Contact Person: Shambhavi Mobile: hidden_mobile .