Customer Relationship Executive

Company Description

Founded in 1987, The Chennai Tuition is a leading e-learning platform delivering tailored education for classes 112 (K-12) worldwide. Specializing in IGCSE, IB, GCSE, AQA, Edexcel, Pearson, and ICSE syllabi, the organization supports primary to higher secondary, undergraduate, and engineering students. With 36 branches across 122 cities and a team of over 500 skilled instructors, The Chennai Tuition has delivered over 1 million hours of learning to students in more than 30 countries. Founded by experienced IIT alumni, the institution is committed to fostering innovative teaching methods and providing high-quality education to students globally.

Role Description

This is a full-time, on-site role located in Virudhunagar for a Customer Relationship Executive. The role involves managing business relationships, ensuring high levels of customer satisfaction, and addressing client needs. The candidate will work closely with clients to resolve issues, provide excellent customer service, and maintain robust and professional communications. The role also focuses on driving long-term client relationships to support the organizations goals.

Qualifications

• Strong skills in Customer Satisfaction and Client Relations
• Proficiency in Business Relationship Management and Customer Service
• Excellent Communication skills, both verbal and written
• Ability to work collaboratively while demonstrating initiative
• Prior experience in customer-facing roles is an advantage
• Problem-solving skills and a client-focused mindset
• Degree or certification in business management, marketing, or a related field is a plus