Product Support

– Product Specialist

We are looking for a proactive and detail-oriented Product Specialist to manage day-to-day operations, user queries, and overall coordination related to a digital product/platform. The ideal candidate should have strong product understanding, problem-solving skills, and the ability to coordinate across teams to ensure smooth user experience and operational efficiency.

Key Responsibilities

• Handle end-to-end product-related queries and operational activities.
• Provide timely support and resolution to users/customers regarding product usage and issues.
• Maintain a strong understanding of the product features, workflows, and updates.
• Coordinate with internal teams such as tech, support, and management for issue resolution and product improvements.
• Monitor product performance, user feedback, and operational processes.
• Assist in onboarding users and explaining product functionalities when required.
• Maintain reports, documentation, and operational records related to the product.
• Ensure smooth execution of daily product operations and escalations.

• Strong understanding of product operations and customer handling.
• Excellent communication and coordination skills.
• Ability to understand technical/product-related concepts quickly.
• Good problem-solving and analytical thinking ability.
• Ability to multitask and manage responsibilities independently.

• Ownership mindset and accountability.
• Quick learner with attention to detail.
• Strong interpersonal and user-handling skills.
• Knowledge or interest in trading/financial markets will be considered a plus.

Skills: trading,fintech,product operations,communication