Call Center Executive

Designation : Executive - Call Centre

Job Purpose:

To provide excellent patient care service with interpersonal skills, good communication, helpful and courteous at all times.

Job Responsibilities:

Handle inbound customer calls.

Make outbound follow-up calls.

Provide information on Cloudnine services and healthcare offerings.

Explain maternity/birthing packages.

Book appointments across specialties.

¢ Respond to customer queries and resolve complaints within SLA.

¢ Accurately update CRM after every interaction

Other Skills, which includes:

• Accountability
• Professional Attitude and Appearance
• Customer Focus
• Psychosocial skills (Communication & Listening Skills/Interpersonal/Empathy/Emotional Quotient)
• Cognitive Skills (Critical Thinking/Decision Making/ Problem Solving/Planning/Organizing/Reflective Thinking/ Assertiveness/ Crisis Management/Time Management/Attentiveness)
• Preparing and managing records
• Professional Ethics (Privacy/ Confidentiality)
• Product/Service Knowledge
• Excellent communication skills, customer empathy, active listening, problem-solving ability, positive attitude, patience, ability to work in rotational shifts, target-oriented, quick learner, professional etiquette.