Assistant Manager-IT

About Lubrizol

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

Primary Work Environment

The Lubrizol Advance Material plant in Dahej, India, is one of the manufacturing facilities operated by The Lubrizol Corporation, a Berkshire Hathaway company. This plant is part of Lubrizols global network and contributes significantly to the production of advanced materials and specialty chemicals. Dahej plant is equipped with state-of-the-art technology and follows stringent quality control measures to ensure high standards of production.

The role of Assistant Manager IT is to handle IT operations including solution center operation, IT projects, IT compliances and to achieve satisfactory Customer satisfaction. Resource should have sound L2-L3 level technical knowledge of Microsoft Windows platform, Azure cloud computing, O365 and basic knowledge of SAP, LAN/WAN & application support to lead solution center team at Dahej or to support business.

This position is responsible for interaction with Solutions Center teammates globally as well as the Operations Center, Asset Management, and Software Delivery teams as well as other IT groups and management. Travel to other sites to address end user issues or to attend IT meetings may be required.

Roles And Responsibilities

Successful candidate will be responsible for:

• IT Leadership tasks for the site towards IT Service delivery operations, IT Asset management, IT vendor coordination and IT risk management.
• execution of service requests up to 50% of the time; remaining 50% in management tasks coordination.
• coordinating and overseeing different phases of projects as per agile methodology and to ensure that the project is delivered as per the agreement, and to the highest quality standards.
• Smooth, efficient IT support & operations which includes but not limited to end user IT support, IT infrastructure support, Audio-visual (AV) setup availability, network availability, period health check for installed IT systems, reporting to manager, asset management etc.
• managing and keeping IT Infrastructure at site up & running to the satisfactory level which consists of printers (MFP), IT network (LAN/WAN).
• achieving satisfactory customer experience.
• IT solutioning & procurements.
• End user Trainings on IT systems
• Onsite support SAP and non-SAP application.
• IT-OT integration and support.
• IT store operation for material received, installed and in stock with proper security.
• providing support for utility systems like CCTV, Attendance machine, Access Control System.

• Capture IT demand and ensure demands are addressed as per priorities.
• Drive and shape digital initiatives, educate users and the team about benefits.
• Regular interaction with key stakeholders, corporate IT, and IT partners to meet business requirements.

Recommended Qualifications

• Four years technical engineering degree.

• ITIL certification (required)
• ServiceNow (preferred)
• IT technology certification like MS Azure Fundamental, O365, etc. will be preferred.

• Hands on experience of 10 to 12 years in manufacturing industries supporting IT operations of which up to 2 years in leadership role handling multiple locations & service provider.

The ideal candidate should have good knowledge & hands-on experience for following systems:

• IT Project execution.
• IT operation management
• Knowledge on ITIL framework
• Knowledge on utilizing AIML technologies.
• IT Store operations,
• IT asset inventory management and record keeping.
• Report preparation and circulating the report.
• Onsite support for network admin and server admin.
• ServiceNow ITSM tool.
• Microsoft Windows 10, 11 OS, iOS/Android devices
• Office 365 applications including Excel, Teams, OneDrive, Outlook, OneNote, SharePoint
• Miscellaneous application like Adobe Acrobat PDF, Foxit Reader, and other office applications.
• VMware Horizon View
• System Center Configuration Manager (SCCM)
• Networking, Windows sever and Information Security fundamentals.
• SAP end user support.
• Palo Alto Global Protect secure VPN client.
• Conferencing or Audio/Video (AV) systems.
• CCTV system and Access Control System.

• Exposure on ASPEN TECH OT monitoring system.
• Exposure on OSI Pi monitoring system.
• Exposure on providing Cyber Security Awareness training to end user.
• Provide support for Conferencing or audio/video system.

• Candidate is expected to possess the following skills and abilities:
• Effective communication skills.
• Time management skills.
• Relationship-building skills.
• Result oriented.
• Multi-tasking abilities while focusing on effective prioritization of work.
• Collaborator or team-player in matrix environments.
• Any verbal/written fluency in another languages, particularly Spanish, French, Dutch, German, Portuguese, Chinese, Korean, or Japanese, will be considered a plus.

• Result Orientation
• Communication
• Collaboration
• Execution

Its an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success not only for Lubrizol but for those who count on us every day: our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the worlds most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.