GCC Leader

Job Summary: The GCC Leader of Lubrizol’s Pune Global Capability Centre (GCC) is responsible for managing and leading the GCC, which provides various business functions such as supply chain, engineering, finance and accounting, legal, compliance, analytics, technology, procurement, human resources, and IT/ Digital services to multiple business units globally. The role involves overseeing the transition and delivery of services, managing center budget and administration, maturing GCC to a value partner for the enterprise through CoE model, driving operational excellence, fostering a culture of innovation, and ensuring that the GCC meets or exceeds customer expectations.

Key Responsibilities:

• Develop and implement GCC strategy to achieve long-term goals and objectives, aligned with the overall business strategy
• Drive the expansion of GCC with increase in breadth and depth of capabilities in functional areas
• Ensure delivery of high-quality services to internal customers across multiple geographies, in accordance with agreed-upon service levels and KPIs
• Foster a culture of continuous improvement and innovation, seeking opportunities to enhance processes and services, and encourage experimentation and learning
• Develop and maintain relationships with key stakeholders, including business unit leaders, to understand their needs and align GCC services accordingly
• Lead the planning, budgeting and goal setting processes in alignment with the short and long term center strategy
• Providing Center leadership to develop and manage a high-performing team of GCC professionals, ensuring that they are appropriately trained, engaged and motivated
• Drive operational excellence by establishing and monitoring metrics to measure performance, identify areas for improvement, and implement corrective actions
• Mature GCC offerings aligning with enterprise strategy to move towards a value adding organization by building Center of Excellence (CoEs) in areas of Digital, AI, Analytics, Project Management, etc
• As part of regional leadership team, lead or contribute to initiatives that impact all entities in the region e.g. local regulations, employee initiatives, ERP transformation, etc
• Ensure compliance with relevant policies, procedures, and regulatory requirements, and manage risks appropriately
• Build a strong brand in the GCC industry to attract talent and build a strong network of external partners and suppliers

Qualifications:

• Bachelor's or Master's degree in Business Administration or related field
• 20+ years of experience with at least 5 years of experience in managing global shared services operations, preferably in a large organization
• Strong leadership skills, with the ability to motivate and develop a high-performing team
• Experience in driving operational excellence and process improvements
• Strong business acumen and customer-focused mindset
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Ability to work effectively in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Knowledge of relevant technologies, such as ERP systems, automation, and digital transformation.