Logistics Operations Specialist

Summary of the Role:

Support warehouse and logistics operations by driving inventory accuracy, workplace discipline (5S), safety compliance, audit compliance and KPI performance management across in-plant and external warehouses.

Act as a process owner and execution anchor, ensuring adherence to SOPs, continuous improvement, and operational excellence through strong coordination with 3PL teams, plant, HSE, and supply chain stakeholders.

This role focuses on floor-level execution, control, and governance rather than people management, enabling consistent and compliant operations.

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1. Inventory Accuracy & Control (Core Focus)

• Drive cycle count program, stock audits, and reconciliation
• Ensure system vs physical stock alignment (SAP/WMS)
• Lead root cause analysis for inventory variances and shrinkage
• Implement controls across GRN, binning, batch traceability, and dispatch
• Ensure timely closure of discrepancies with CAPA

2. Audit & Compliance Management

• Lead and support:
  • Customer audits
  • Internal & external audits
  • Stock audits & physical verification exercises
• Ensure audit readiness and closure of observations
• Maintain documentation and compliance records

3. Customer Complaint & Claims Management

• Handle customer complaints related to shortages, damages, delays
• Drive root cause analysis and corrective/preventive actions (CAPA)
• Coordinate with cross-functional teams for resolution
• Manage and track insurance claims (damage/loss):
  • Documentation
  • Survey coordination
  • Claim submission & closure
• Ensure reduction in repeat complaints

4. 5S & Warehouse Discipline

• Implement and sustain 5S across warehouse operations
• Conduct regular audits and ensure closure
• Drive visual management, labeling, and workplace organization
• Promote culture of discipline, cleanliness, and efficiency

5. Safety & HSE Compliance

• Ensure adherence to HSE standards and safe material handling practices
• Drive safety culture: PPE compliance, hazard identification, safe storage
• Support incident investigation and corrective actions
• Coordinate with HSE for audits and compliance

6. KPI Management & Governance

• Track, publish, and monitor KPIs:
  • Inventory accuracy
  • OTIF (on-time delivery)
  • Productivity & throughput
  • Damage rates
  • Safety performance
• Drive data-based performance reviews and corrective actions
• Ensure daily/weekly KPI dashboards and reviews

7. GST & Financial Reconciliation

• Ensure GST reconciliation related to warehouse transactions
• Validate stock movement vs financial records
• Support finance in audits, reporting, and compliance requirements

8. 3PL Coordination & Execution Control

• Ensure SOP adherence by 3PL teams
• Provide functional guidance via dotted-line leadership
• Monitor inbound, storage, and dispatch execution
• Ensure documentation accuracy and service quality

9. Process Standardization & Continuous Improvement

• Enforce warehouse SOPs and operational best practices
• Identify and implement process improvements and cost-saving initiatives
• Support digitalization, automation, and lean initiatives
• Drive waste elimination and efficiency improvement

10. Cross-Functional Coordination

• Collaborate with:
  • Supply Chain
  • Plant Operations
  • HSE
  • Finance
  • Regional Logistics
• Ensure alignment on execution, compliance, and performance

Key Competencies

• Strong inventory control and audit management expertise
• Process-driven with high attention to detail
• Strong problem-solving and RCA capability
• Ability to lead through influence (dotted-line management)
• Knowledge of 5S, safety systems, and compliance frameworks
• Proficiency in SAP / WMS / Excel / Power BI

Education & Experience

• Bachelor’s degree (Supply Chain / Engineering preferred)
• 5–8 years of experience in warehouse/logistics operations

Experience in chemical or manufacturing environment preferred