MetroMax Group - Business Development Manager - BPO Segment - US Market)

Job Title: Business Development Manager BPO Services (US Market)

Location: Work from Office in Bangalore

Experience: 510 years

Industry: BPO / ITES / Outsourcing

Working Hours: US Shift (EST/PST)

Job Summary:

We are looking for a dynamic and result-driven Business Development Manager (BDM) with proven experience in selling BPO (Business Process Outsourcing) services to clients in the US market. The ideal candidate should possess strong client acquisition skills, an excellent understanding of the BPO landscape, and a successful track record in closing deals with mid to large enterprises across industries.

Key Responsibilities:

- Identify, prospect, and acquire new clients in the US market for voice and non-voice BPO services.

- Build and maintain strong relationships with CXOs, decision-makers, and procurement heads.

- Understand client requirements and propose suitable outsourcing solutions.

- Prepare customized pitches, RFP responses, and solution presentations.

- Work closely with internal teams (operations, solutions, and delivery) to ensure alignment and smooth onboarding.

- Meet and exceed quarterly and annual revenue targets.

- Maintain a healthy sales pipeline and provide regular sales forecasts.

- Represent the company at client meetings, industry events, and networking opportunities (virtual/in-person).

- Track competitor activities, industry trends, and market intelligence to stay ahead in the game.

Requirements:

- 5+ years of proven experience in BPO sales, with a strong focus on the US market.

- Demonstrated success in hunting and closing new business.

- Strong understanding of outsourcing models, SLA/KPIs, and pricing structures.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to work independently and manage the complete sales cycle.

- Comfortable working in US time zones.

- Bachelor's degree in Business, Marketing, or a related field (MBA preferred).

Nice to Have:

- Existing client relationships in industries such as healthcare, BFSI, e-commerce, or telecom.

- Experience selling to Fortune 1000 companies.

- Familiarity with CRM tools (e.g., Salesforce, HubSpot).