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Job Description
- Enable government to adopt by providing research, design, and implementation support
- Continue to iterate on the program design to create impact at scale through our own implementations
- Support more NGOs in adopting graduation approach by offering technical expertise and capacity building
- Build evidence on graduation approach to nudge governments to adopt at-scale
- Develop technology solutions that enable NGOs and governments to adopt and implement the program at scale & with quality
- First principles thinking
- Human centered design (thoughtful, action oriented, experimental & iterative process) with a gender lens (unbiased and reflective approach)
- Systems thinking (analytical, stakeholder oriented and holistic)
- Strategic planning (result oriented, logical & coherent with clearly defined outcomes, grounded in current realities)
- Planning and program visibility
- Strengthen governance. Design weekly, fortnightly and monthly review rhythms that result in clear decisions, owners and next steps.
- Strengthen collaboration between State Operation teams and Central Product teams through a regular cadence.
- Adoption and data driven action
- Own adoption across states. Lead the adoption of product interventions and tools from rollout through sustained and meaningful use.
- Define meaningful metrics. Establish metric definitions, data sources, reporting frequency and data quality checks.
- Interpret performance. Analyse trackers and dashboards, segment gaps by state, block, cohort or tool, and distinguish process, product and data issues.
- Convert insights into action. Develop state-specific recommendations, align owners and timelines, and monitor whether interventions improve adoption.
- Feedback systems and product improvement
- Design end to end feedback cycles. Define the milestone, respondents, sampling approach, questions, scoring logic and success measures.
- Ensure reliable data collection. Coordinate with state teams, monitor response quality and resolve collection gaps without compromising timelines.
- Synthesize field evidence. Combine quantitative and qualitative inputs into clear product and process recommendations prioritised by impact, urgency and feasibility.
- Close the feedback loop. Track accepted actions with owners and timelines, communicate decisions to stakeholders and verify closure.
- Stakeholder leadership and communication
- Anchor cross-functional forums. Set the agenda, prepare concise pre-reads, facilitate the discussion and keep reviews focused on decisions and actions.
- Influence without authority. Build alignment across State Operations, Product, Technology, Insights and domain teams, and escalate dependencies with context and options.
- Create leadership visibility. Prepare scorecards, reviews and written updates that explain progress, risks, underlying causes and specific asks.
- Raise execution standards. Guide team members and partners on data discipline, meeting preparation, documentation and follow-through.
- Experience and education
- Relevant experience. 6+ years in program management, product operations, strategy and operations, implementation consulting or large-scale operations.
- Independent ownership. Demonstrated experience leading cross-functional, multi-location or multi-state workstreams from planning through closure.
- Education. A postgraduate degree or MBA is preferred. Candidates with a bachelor's degree and strong relevant experience will also be considered.
- Core capabilities:
- Analytical fluency. Can define and interpret metrics, question data quality, identify patterns and translate analysis into practical recommendations.
- Structured problem solving. Can break down ambiguous problems, identify root causes, evaluate options and make sound recommendations.
- Stakeholder management. Can build credibility, navigate differing priorities and influence senior and cross-functional stakeholders without formal authority.
- Executive communication. Can facilitate effective meetings and communicate complex information clearly in written and verbal formats.
- Execution discipline. Is organized, detail-oriented and proactive about follow-ups, risks and escalation while managing multiple priorities.
- Tools. Is proficient in Excel or Google Sheets and comfortable working with dashboards and presentation tools.
- Language and travel. Has strong written and spoken English and Hindi, and is willing to travel to and stay in rural program locations when required.
- Good to have:
- Sector experience. Exposure to livelihoods, social impact programs, government systems or large-scale field implementation.
- Product adoption. Experience driving adoption of digital tools or process interventions across distributed teams.
- Research and feedback. Experience with survey design, qualitative research, feedback synthesis or user research.
Skills
Problem-SolvingProcess OptimizationProgram ManagementCommunication SkillsData InterpretationAnalytical SkillsProgram ExecutionExcelGoogle SheetsUser ResearchStakeholder ManagementStrategic PlanningConsultingCommunicationLeadershipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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