89+ Applicants
Posted: 2 years ago
2-5 years
Dehradun, Uttarakhand, India
Work From Office
Posted: 2 years ago
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Applicants: 89+
Job Description
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Job Description
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposits guests valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay
- OTA and revenue management handling
- Actively builds awareness of the Brand to guests.
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- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Works toward a 90% walk-in conversion rate goal.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
Skills
AccountingFront OfficeComplianceManagerComputerCoordinationExecutiveFrontQuality AssuranceCardsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Based on available information, The Punarnava Resort is likely a hospitality business offering accommodation and related services. Without further details from the original link, a more specific description is unavailable.
Important dates & deadlines?
Application Deadline
27 Apr 24, 04:09 PM IST
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