Relationship Manager

Company Description The Residentially is an online property discovery portal that helps plot buyers find sites, plots, and villa plots from thoroughly verified and certified builders. The company focuses on offering a curated and trustworthy selection of properties, supported by strong due diligence and quality checks. A young and dynamic team of professionals and industry experts brings refined knowledge of the real estate market to support customers throughout their search and decision-making process. The Residentially aims to stand out as a reliable, exclusive plot portal strengthened by an efficient and expert offline sales team that ensures personalized service and consistent customer support.

Role Description The Relationship Manager is a full-time, hybrid role based in Bengaluru, with flexibility for some work from home. In this position, the individual will manage and nurture relationships with prospective and existing plot buyers, providing guidance throughout the property discovery and purchase journey. Day-to-day responsibilities include understanding client requirements, presenting suitable property options, coordinating site visits, and liaising with certified builders and the internal sales team. The Relationship Manager will handle inquiries via phone, email, and online channels, maintain accurate records in CRM systems, and follow up to ensure a smooth and transparent experience. The role also involves gathering customer feedback, supporting marketing and promotional activities, and contributing insights to improve services and customer satisfaction.

Qualifications

• Strong customer relationship management and client service skills, with the ability to build trust and maintain long-term partnerships.
• Effective communication and interpersonal skills, including clear verbal and written communication and active listening.
• Sales and negotiation capabilities, with experience in lead conversion, follow-up, and closing transactions in a consultative manner.
• Basic understanding of real estate, property documentation, and local market trends in Bengaluru or willingness to learn quickly.
• Proficiency in using CRM tools and standard office applications, with strong attention to detail and record-keeping.
• Ability to work in a hybrid setup, manage time independently, and collaborate with both online and offline sales teams.
• Bachelors degree in business, commerce, marketing, or a related field is preferred; relevant experience in real estate or customer-facing roles is an advantage.
• Comfort working in a fast-paced environment, with a proactive approach to problem-solving and a customer-first mindset.