Outlet Manager

Job description

Looking for Shift Managers/Outlet Manager/Associate

• To conduct the briefs of the team members at the commencement of the shift
• To supervise and guide the team members in performing their work
• To actively support the team members during busy hours
• To plan and prepare the action plan for handling busy operations time.
• To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly
• To check the table set up, cleanliness, and AC temperature at the commencement of
• shift
• To keep the service stations well equipped with an adequate number of cutlery, crockery, water jugs, napkins, etc
• To promote and upsell the special menus and services
• To check the uniforms, and grooming standards of the team members of the restaurant
• To check the restaurant set up at the commencement of the shift
• To check the restaurant's cleanliness and hygiene
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Coordinate with Front Office, Kitchen, etc regarding special events and execution of the same
• To maintain the inventory of all the items of the restaurant and to report shortage
• or loss of the items if any
• To take feedback about customer satisfaction levels and to compile the guest
• history regarding their preferences, special requirements, etc
• To approve the store requisitions of the various items required at the restaurant
• To comply with all health and safety regulations
• To maintain the log book and to make necessary entries for further prompt action
• To approve leaves of the team members
• To prepare the duty roster of the team members of the restaurant
• To conduct the training for team members as per the training calendar Role & responsibilities

Job Location -CHENNAI