Business Operation Executive

We are seeking a highly organized, analytical, and strategic Business Operations Executive to oversee and optimize end-to-end operations, customer service escalations, vendor management, data integrity, and process improvements. This role is critical in ensuring smooth operations, customer satisfaction, and scalable business growth across both digital products and services.

Key Responsibilities

Customer Experience & Escalation Management

Lead the resolution of customer escalations across various communication channels.

Implement proactive strategies to reduce escalations and improve first-contact resolution rates.

Database & Information Management

Ensure accurate, secure, and accessible maintenance of operational databases.

Uphold data integrity for internal and external stakeholders.

Transactional Process Optimization

Manage and optimize end-to-end processes for digital product and service purchases.

Identify and implement improvements to enhance customer experience and conversion rates.

Strategic Process Improvement

Conduct process audits and identify operational inefficiencies.

Lead cross-functional teams to redesign workflows for better productivity and scalability.

Monitor and implement continuous process improvement strategies.

Data Analysis & Reporting

Collaborate with data teams to translate operational data into actionable insights.

Prepare and present strategic reports to senior management.

Risk Management & Compliance

Identify and mitigate operational risks.

Develop risk management protocols and business continuity plans.

Business & Product Research

Conduct market research and competitor analysis to inform operational and strategic decisions.

Oversee payment reconciliation processes.

Manage subscription, licensing, and billing workflows.

Monitor and maintain payment dashboards.

Logistics & Fulfillment Management

Manage logistics for both digital and physical product delivery, ensuring timelines and service levels are met.

Candidate Profile

Proven experience (1+ years) in operations, process management, or business excellence roles.

Strong analytical and problem-solving skills.

Excellent communication and leadership abilities.

Proficient in CRM, database management, and reporting tools.

Exposure to health & wellness or Ayurveda domain is a plus but not mandatory.

High attention to detail and process orientation

Salary 2.5 to 3 LPA