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Job Description
Role & Responsibilities
- Assist customers by addressing inquiries, resolving issues, and providing product/services information via phone, email.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Document customer interactions and update CRM systems accurately.
- Collaborate with team members to improve service quality and process efficiency.
- Must-Have
- Excellent verbal and written communication skills in English and Hindi
- Basic computer literacy and familiarity with MS Office
- Strong problem-solving capabilities and patience
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Recent graduates or individuals with no prior work experience are welcome
- Preferred
- Prior internship or trainee experience in customer support
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- Knowledge of CRM software like Zendesk or Freshdesk
- Opportunity to build a career in a growing sector with comprehensive training programs
- Supportive and inclusive team environment
- On-site work location with facilities and amenities to ensure employee comfort
Skills
Customer SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
21 Jul 26, 04:15 PM IST
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