Thomsun Infocare - HR Business Partner

Role Purpose:

Partner with business leaders to align people strategy with business goals, drive workforce effectiveness, enhance performance, and support scalable growth through strong HR processes and operational excellence.

Key Roles & Responsibilities:

• Act as a strategic HR partner to business and technology leaders to support organizational objectives
• Translate business goals into actionable HR initiatives and workforce plans
• Drive performance management processes aligned with business KPIs and delivery metrics
• Support workforce planning, talent deployment, and succession planning for key roles
• Design and implement learning and development initiatives to address skill gaps in IT roles
• Support leadership development and career progression frameworks
• Implement and govern HR policies, SOPs, and compliance in line with statutory requirements
• Manage employee relations, grievance handling, and disciplinary processes
• Drive employee engagement initiatives to improve retention and productivity
• Support change management initiatives related to business growth, restructuring, or transformation
• Partner with operations and admin teams for manpower budgeting and cost optimization
• Leverage HR analytics to provide insights on attrition, engagement, productivity, and manpower costs
• Act as a trusted advisor to managers on people, performance, and culture-related matters

Key Result Areas (KRAs):

• Improved employee engagement and reduced attrition in aligned business units
• Effective performance management with clear linkage to business outcomes
• Timely closure of employee relations cases and grievances
• Successful implementation of learning and capability-building programs
• Workforce planning accuracy and optimal resource utilization
• Compliance adherence and audit readiness
• Quality of HR analytics and actionable insights delivered to leadership

Qualifications:

• Bachelor's or Master's degree in Human Resources, Business Administration, or related field

Experience Requirements:

• 4-8 years of experience as an HRBP or HR generalist in the IT industry
• Experience supporting technology, delivery, or product teams
• Exposure to performance management, employee relations, and L&D initiatives
• Working knowledge of HR compliance and labor laws

Skill Sets & Competencies:

• Strong business partnering and stakeholder management skills
• Understanding of IT business models, roles, and workforce dynamics
• Data-driven mindset with experience in HR analytics and reporting
• Excellent communication, influencing, and problem-solving skills
• Ability to manage change and support fast-paced growth environments
• Strong employee relations and conflict resolution capabilities
• Process orientation with focus on continuous improvement
• High level of confidentiality and professional integrity