Thought Frameworks - Account Manager

Description:

• Location: Mumbai, Maharashtra
• WorkType: Hybrid
• Work Mode: Full Time
• Reporting to: CPO

Roles & Responsibilities:

• Own and manage end-to-end delivery of software projects: from scope finalization to go-live and post-launch enhancements.
• Act as the primary point of contact for clients and internal stakeholders: manage expectations, ensure clarity, and build strong delivery relationships.
• Translate business requirements into actionable tasks while coordinating cross-functional teams (Engineering, Product, Data, QA, Ops).
• Define and track project plans: milestones, risks, schedules, budgets, and performance KPIs.
• Drive delivery governance: weekly reviews, status reports, escalation handling, compliance checks.
• Ensure product quality through structured QA, validation, and UAT processes especially for AI/ML-powered components.
• Lead customer onboarding, training, documentation, and change management for product adoption.
• Promote delivery excellence via process standardization and operational best practices.
• Mentor and guide junior delivery/implementation team members; foster a culture of accountability and ownership.
• Support leadership with delivery insights for planning, forecasting, and scaling.

Qualifications & Requirements:

Must-Haves:

• Bachelors or Master's degree in Business, Engineering, Computer Science, or related fields.
• 5 - 8 years of experience in software delivery or project coordination roles.
• Solid understanding of SDLC and full-stack software fundamentals (e.g., REST APIs, cloud basics, database concepts).
• Demonstrated success in delivering projects involving cross-functional teams.
• Excellent communication, organization, and client-management skills.
• Able to thrive in a dynamic startup environment proactive, structured, problem-solving mindset.

Nice-to-Haves:

• Experience in AI/ML product delivery.
• Exposure to automotive, industrial, or manufacturing domains.
• Knowledge of Agile methodologies and DevOps workflows.

What We Offer:

• A chance to shape the Human + AI future of frontline work.
• Work on high-impact solutions transforming global manufacturing and automotive ecosystems.
• Fast-growth opportunities: autonomy, leadership, and continuous learning.
• Competitive compensation and benefits