Human Resources Business Partner

About the Company

ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, and higher education/public services sectors innovate and achieve a better future faster. Clients rely on ThoughtFocus for domain expertise, innovation, modernization, and the creative use of emerging technologies. Dedication to client success, deep expertise in leading capabilities in business and technology transformation has been the cornerstone for success to our people, clients, partners and the planet. The worlds most innovative and valuable companies work with ThoughtFocus for their transformation journeys.

With headquarters in the U.S., the company has more than 3,000 employees in locations spread across five countries.

For more information, please visit the company website www.thoughtfocus.com

Job Title: Human Resources Business Partner (HRBP)

Location: Kochi, India

Department: Human Resources

Reports To: Assistant Director HR / HR Business Partner

Role Overview

The HR BP will serve as the first point of contact for employees and managers at the Kochi location, supporting all aspects of the employee lifecycle. This role ensures smooth execution of HR operations, compliance with policies, and a strong focus on employee engagement, onboarding, and people experience.

Key Responsibilities

1. Employee Experience Management

• Lead onboarding, induction, and exit processes for Kochi employees.
• Handle documentation, HRIS entries, offer rollouts, joining formalities, and background verification coordination.
• Maintain accurate employee records and ensure compliance with internal and statutory requirements.
• Create a great employee experience at various touch points of employee life-cycle

2. Employee Engagement & Communication

• Drive engagement initiatives aligned with companywide Connect, Grow & Care pillars.
• Conduct pulse checks, employee connect sessions, and engagement surveys.
• Partner with leadership to plan and execute location-level engagement events.
• Mirror our reward and recognition strategy for the Kochi site

3. HR Operations & Compliance

• Ensure adherence to HR policies, Code of Conduct, POSH, and statutory compliance.
• Track attendance, leave, and timesheet submissions in coordination with payroll.
• Support audits and documentation as required by internal and external stakeholders.

4. Performance & Development

• Coordinate performance management timelines goal setting, mid-year, and annual reviews.
• Support L&D programs, nominations, and feedback collection.
• Track completion of mandatory learning and compliance training.

5. Employee Relations & Grievance Handling

• Serve as an approachable HR contact for Kochi employees.
• Support issue resolution, disciplinary actions, and grievance management in collaboration with the HRBP and Legal.
• Escalate concerns appropriately and ensure confidentiality and fairness in all dealings.

6. Recruitment Support

• Coordinate with TA team for local hiring needs, interview logistics, and candidate experience.
• Facilitate referrals and maintain dashboards for Kochi-specific hiring metrics.

6. Business Enabler

• Build Kochi site as a great place to work from all aspects of our EVP.
• Represent HR team to clients visiting Kochi site.

Required Qualifications & Skills

• Bachelors or masters degree in human resources, Business Administration, or related field.
• 58 years of experience in HR generalist or HR operations roles.
• Strong interpersonal skills and ability to manage employee relationships with empathy and discretion.
• Familiarity with Indian labour laws and statutory compliance.
• Excellent communication and organizational skills; ability to multitask in a dynamic environment.
• Strong business acumen and customer centricity.

Preferred Attributes

• Prior experience in IT/ITES or professional services organizations.
• Proven track record in managing HR for a location or business unit independently.
• Energetic, approachable, and proactive with a people-first mindset.