Hiring Technical Support Executive For Inbound Process || Jaipur ||

Interested candidates can Connect to Ms. Afreen-9320613279

Join our dynamic team providing technical support for leading Anti-Virus software solutions. We are looking for motivated individuals who can deliver exceptional customer service through both voice and chat channels, assisting users in resolving technical issues and enhancing their cybersecurity experience.

Job Role:

• Provide technical assistance to customers for anti-virus software (installation, configuration, and troubleshooting).
• Handle voice and chat interactions efficiently while maintaining professionalism and empathy.
• Identify, diagnose, and resolve system or software-related issues.
• Guide customers step-by-step through solutions and ensure problem resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate unresolved issues to higher technical teams as per process requirements.
• Meet performance metrics including response time, resolution time, and customer satisfaction.

Eligibility:

• Freshers: Must be a Graduate (any stream).
• Undergraduates: Must have minimum 6 months of documented work experience in any domain.
• Age limit: 18 to 32 years.
• Strong communication skills in English.
• Comfortable with rotational shifts.
• Prior experience with Teleperformance is not eligible.

Benefits:

• Salary: 26,000-30,000 CTC per month (based on experience and performance).
• Travel ticket will be provided by the company.
• 14 days accommodation and one-time meal.
• Comprehensive training on technical tools and career growth opportunities.
• Cab facility available during odd hours.
• Day shift available for female candidates.

Interview Mode: Virtual & Face-to-Face