Analyst - Analyst

Job Profile Summary- Under general supervision, responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties

Include verifying enrollment status, making changes to records, addressing enrollment questions or

Concerns, resolving membership and billing issues, and accessing/updating enrollment and billing

Databases.

I. GENERAL OVERVIEW: -

Under general supervision, responsible for enrollment and billing activities for the membership, enrollment

& billing department. Performing membership and billing activities for clients and/or members. Duties

Include verifying enrollment status, making changes to records, addressing enrollment questions or

Concerns, resolving membership and billing issues, and accessing/updating enrollment and billing

Databases.

ESSENTIAL RESPONSIBILITIES:

1. Communicate effectively with internal and external contacts to promptly resolve discrepancies in

Membership and billing information and to promptly provide accurate responses to written, telephone and

Online inquiries

2. Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.

3. Perform various billing, accounts receivable, and reconciliation activities.

4. Create and distribute membership/billing materials and communications to clients/members.

5. ensures acceptable service levels, metrics, and/or other performance guarantees are met.

6. Conduct research to ensure issue resolution.

7. Other duties as assigned or requested.

QUALIFICATIONS:

Minimum:

• High school diploma/GED


• Experience using Microsoft Office Applications

Preferred:

• Associates or Bachelor’s degree in business or a related field


• Knowledge, Skills and Abilities


• Strong financial aptitude


• 10-key data entry with both quality and speed

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