Front Office Executive

Company Overview

Tivoli Hotels & Resorts is part of the Minor Hotels and currently operates 16 properties in Portugal, Brazil, and Qatar. With over 85 years of experience, Tivoli Hotels & Resorts differentiates itself through unique and authentic experiences offered to guests along with innovative and outstanding service. In Portugal, Tivoli has properties in main tourism destinations like Lisbon, Sintra, and the Algarve. In Brazil, Tivoli hotels can be found in Sao Paulo and Bahia. Tivoli is a member of Global Hotel Alliance (GHA), the worlds largest alliance of independent hotel brands.

Job Overview

We are hiring a Front Office Executive for our company, Tivoli Hotels & Resorts. As a Front Office Executive, you will be responsible for providing excellent customer service, managing guest inquiries and requests, and ensuring smooth check-in and check-out processes. This is a full-time position based in New Delhi, Delhi, India.

Qualifications And Skills

• Junior level position with 1 to 3 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Presentable and professional appearance.
• Ability to speak multiple languages is highly desirable.
• Strong problem-solving skills and ability to handle difficult situations with diplomacy and tact.
• Demonstrate exceptional customer service and teamwork.
• Basic computer knowledge and familiarity with hotel reservation systems.

• Greet and welcome guests in a friendly and professional manner.
• Manage guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
• Handle guest check-ins and check-outs efficiently and accurately.
• Responsible for the registration of guests, assigning rooms, and issuing room keys/cards.
• Ensure all guest accounts are created and maintained accurately.
• Handle guest complaints and resolve issues promptly and effectively.
• Coordinate with other hotel departments to fulfill guest requests.
• Maintain a clean and organized front desk area.
• Assist in the training and development of new front office staff as required.
• Perform other duties as assigned to meet the needs of the hotel and guests.