Project Manager

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About TMF

TMF Group is the leading provider of critical compliance and administrative services. We serve corporations, fund managers, financial institutions and private clients operating, expanding, and investing in multiple jurisdictions. We support clients by providing Legal, Regulatory, Compliance, Accounting & Tax (A&T), Entity Management (GEM) and Employer Services (HRP) expertise in over 80 jurisdictions.

TMF Group is committed to offering a world class service with a focus on client specific needs to deliver an optimal global solution. A key part of TMFs Global Business Services for global and multi-jurisdictional clients involves the process of on boarding a new client and coordinating the transfer of responsibility to TMF Group.

TMF is an international business that takes respect, culture and values very seriously. The ability to manage global projects and dispersed multi-cultural stakeholders is therefore of the utmost importance.

High-level, the Project Manager role purpose is delivering all standard and semi-complex Global Implementation projects in line with recognised best practice methodology enabling TMF contracted services to be delivered to the client.

This role is part of the Global Implementation Services (GIS) Team within TMF Group, which belongs to the Operations & Technology function, reporting to the Head of Global Implementation Services (or whomever else TMF should require).

Discover the role

TMF Group is the leading provider of critical compliance and administrative services. We serve corporations, fund managers, financial institutions and private clients operating, expanding, and investing in multiple jurisdictions. We support clients by providing Legal, Regulatory, Compliance, Accounting & Tax (A&T), Entity Management (GEM) and Employer Services (HRP) expertise in over 80 jurisdictions.

TMF Group is committed to offering a world class service with a focus on client specific needs to deliver an optimal global solution. A key part of TMFs Global Business Services for global and multi-jurisdictional clients involves the process of on boarding a new client and coordinating the transfer of responsibility to TMF Group.

TMF is an international business that takes respect, culture and values very seriously. The ability to manage global projects and dispersed multi-cultural stakeholders is therefore of the utmost importance.

High-level, the Project Manager role purpose is delivering all standard and semi-complex Global Implementation projects in line with recognised best practice methodology enabling TMF contracted services to be delivered to the client.

This role is part of the Global Implementation Services (GIS) Team within TMF Group, which belongs to the Operations & Technology function, reporting to the Head of Global Implementation Services (or whomever else TMF should require).

Key Responsibilities

• Contributing, taking initiative and participating on improving and promoting the implementation and on-boarding best practice across our three core business service lines
• improving global standards, efficiency, productivity, quality
• improving existing processes or process maps, written process, SOPs and supporting their creation if not available, etc

• Offering support to Head of Global Implementation, Sales and workstreams to maintain a clear, robust projects pipeline, ensuring a steady flow
• Preparing bespoke, proposals, contracting GIS, roll-out plans, block plans, or other documents or materials related to prospects, based on the defined onboarding methodology
• Innovation
• Offering support to implement any new technology, applications, tools that might improve the service line onboarding practice

Projects delivering

• Delivering all assigned projects in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting, budget and timeliness)

• Acting as main central point of contact for clients and internal stakeholders for all Projects assigned

• producing a detailed relevant project plan (detailed as required|) that includes objectives, scope, deliverables, timeliness, and resource allocation
• aligning with clients and internal stakeholders to ensure dates are achievable
• managing interdependencies, incorporating all required project workstreams
• creating, maintaining and updating all required project management outputs at each country level (such as but not limited to Project Plans, RAID logs, Stakeholder lists, Governance plans, Communication plans, Agreements tracker, etc)
• maintaining required level of quality

• identifying any potential risks that might impact the projects success, recommend and implement actions to mitigate those risks and ensure implementation after alignment with stakeholders (seniority, as required)
• Stakeholder communication
• maintaining clear and effective communication with all projects Client and TMF stakeholders (such as Local Offices, Technical Teams, Management/Leadership, Colleagues and others when applicable) to provide updates, address concerns, provide solutions for regular and complex problems/gaps and manage expectations (through Kick Off Calls, Internal Briefings, Status Updates, Steer Cos, Lessons Learnt sessions, etc)
• working closely with Solution Architects (for Global Solution Overview aspects related), Sales (for any commercial aspects related), Internal teams to ensure One TMF approach
• Escalation
• timely escalating resource issues, delayed project phases, missed deadlines and other planning issues
• ensuring the central support teams and/or local offices adhere to the service lines on-boarding defined procedures
• adhering to relevant escalation process

• creating and managing the Project budget
• ensuring cost control and efforts throughout the Project are recorded
• setting, monitoring project KPIs and proposing solutions for improvement: on-time completion rate, planned hours vs time spent, budget variances and more

• managing changes to Project scope, deviations, requirements, timeliness and assessing their impact on the Project through correct Contract & Change Management standard (i.e. Change Requests, Addendums, etc.) always working closely with Client Contracting Team (CCT), Solution Architect and the assigned Client Director and/or Client Service Manager as, applicable

• ensuring a smooth project closure, including proper documentation, lessons learnt, final deliverables, knowledge transfer and supporting hyper care as per the plan (where required)
• ensuring any business-as-usual (BAU) requirements are set up with the appropriate teams (Client Director, Client Service Manager, Client Service Coordination and Billing Teams) such as SLAs, KPIs, Billing, Tools, etc.

• Reporting actual performance
• accountable for the performance and results (revenue)
• offering support for measuring and reporting the relevant metrics through various internal reporting such as management reporting, GIS revenue reconciliation, dashboards (project analysis), Utilization reporting (including productivity), client satisfaction survey (CSAT), CRM, DAX time sheet, etc
• Other internal reporting
• adhering to the relevant internal reporting process

Key technical skills

Project Management Skills

• Advanced proficiency of MS Project Online, MS Excel, MS PowerPoint, MS Word
• Intermediate proficiency of MS PMO, Power BI, MS Visio & CRM
• Knowledge of HR and Payroll processes, understanding from a generalists perspective how payroll is set up, structure, dependencies, implications, outputs and timelines
• Basic understanding of HRP interfaces
• Fluency in English (written & oral), additional languages (e.g., Spanish, Mandarin, others) are a plus

• Effective communication: Clearly conveying project requirements, progress and updates to stakeholders and relevant parties, being able to articulate the issues and solutions
• Collaboration: Working effectively with cross-functional multi-cultural/regional teams, workstreams, contractors or external partners involved in the project
• Stakeholder management: Understanding and addressing the needs and expectations of various project stakeholders (from different countries and cultures)
• Time management: Setting timeliness and ensuring project tasks are completed on schedule
• Problem-solving: Identifying challenges and proposing solutions to overcome obstacles in the projects path
• Adaptability: Being flexible and responsive to changes in project scope or priorities
• Adaptability: Adjust to challenges of managing projects across multiple countries
• Other soft skills
• Organization: Efficiently managing project documentation, schedules and resources
• Negotiation: Engaging with stakeholders to reach agreements and make decisions that align with project objectives
• Risk management: Identifying potential risks and implementing strategies to minimize their impact on the project
• Attention to detail: Ensuring accuracy and precision in project documentation and deliverables
• Analytical thinking: Evaluating project data and information to make strategic decision

• Minimum 10+ years experience in Financial Services or Corporate Industry or worked in a local payroll environment, with clear understanding of payroll processing
• Minimum of 5+ years experience in a project management role within the global services sector
• Type and level of education, training courses or certifications required to successfully perform this role
• PMP / Agile PM (Foundation and/or Practitioner) / Prince 2 other project management certification Mandatory
• Bachelors degree in accounting/finance or of science in human resource management - desired
• Candidate profile
• Client oriented (accustomed to speaking and negotiating with client C-levels)
• Working independently, with guidance in only the most complex situations
• Has project management and A&T, Entity Management and/or HRP experience
• Flexible to manage multi-country, multi-regional complex projects
• Ability to coordinate with different departments/teams to set up new procedures and get those implemented
• Ability to travel as required

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• Youll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, youll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives

Were looking forward to getting to know you!