Support Engineer AI & Automation

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About TMF

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Discover the role

The AI Automation / Data Integration Support Engineer is responsible for developing, integrating, and supporting AI-driven tools and automation solutions within the Microsoft ecosystem. The role combines AI solution development, system integration, and production support, ensuring that AI applications are scalable, secure, and reliable across global environments.

It also plays a critical role in operationalizing AI solutions, managing deployments, monitoring performance, and resolving issues to keep systems running effectively in production.

Key Responsibilities

• Strong experience in Python development and automation frameworks
• Hands-on expertise in Microsoft Power Platform (Power Automate, Power Apps)
• Experience with Copilot Studio / conversational AI / agent-based automation
• Knowledge of API integrations (REST, SFTP, file-based integration methods)
• Working knowledge of Azure services (Azure Functions, Storage, integrations)
• Understanding of authentication, RBAC, and security best practices
• Experience in enterprise system integration (SharePoint, Teams, Outlook, business apps)
• Familiarity with DevOps practices (CI/CD, version control, release management)
• Ability to support multi-region or global deployments
• Strong problem-solving, analytical, and communication skills
• Awareness of ITIL / ITSM principles

AI Solution Development & Integration

• Design, build, and deploy AI-powered tools and automation agents
• Integrate AI solutions with enterprise platforms and data sources
• Develop scalable and secure solutions aligned with business needs

• Manage deployments across development, testing, and production environments
• Maintain and optimize solutions within Azure environments
• Ensure scalability, performance, and reliability of applications

• Provide L2/L3 support including issue triage, root cause analysis, and resolution
• Monitor systems, manage alerts, and maintain observability (logs, dashboards)
• Implement incident response and change management processes

• Work with cross-functional teams (AI, data, security, operations)
• Maintain documentation, runbooks, and knowledge base
• Drive continuous enhancements and adoption of AI solutions

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• Youll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, youll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, its our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives

Were looking forward to getting to know you!