L2 Cloud Support Engineer (Azure/AWS/GCP)

Job Title: L2 Cloud Support Engineer

Experience: 3-6 Years

Location: Chennai / Bangalore (Other India locations may be considered)

Employment Type: Contract – 12 Months (Extendable)

Shift: Rotational 24x7 Global Support

Job Summary

We are seeking a Cloud Support Engineer with hands-on experience in Azure, AWS, and/or Google Cloud Platform (GCP). The candidate will be responsible for providing Level 2 technical support, troubleshooting cloud infrastructure issues, and assisting customers with implementation and operational support.

Responsibilities

• Provide L2 support for cloud infrastructure and services across Azure, AWS, and GCP.
  
• Troubleshoot incidents related to compute, storage, networking, security, backup, and monitoring services.
  
• Support cloud deployments, migrations, and implementations.
  
• Analyze logs and resolve technical issues within SLA timelines.
  
• Perform incident, problem, and change management activities.
  
• Create technical documentation, knowledge articles, and SOPs.
  
• Work with L3 teams and vendors for complex issue resolution.
  
• Participate in rotational shifts and global support coverage.
  

Required Skills

• Hands-on experience with Azure, AWS, or GCP administration.
  
• Knowledge of:
  
• Virtual Machines / EC2 / Compute Engine
  
• Storage Services
  
• Virtual Networks, VPCs, Load Balancers
  
• IAM, RBAC, Security Groups
  
• Backup & Disaster Recovery
  
• Monitoring tools (CloudWatch, Azure Monitor, Operations Suite)
  
• Scripting knowledge in PowerShell, Bash, Python, or Shell scripting.
  
• Understanding of ITIL processes.
  
• Excellent troubleshooting and customer communication skills.
  

Preferred Certifications

• Azure Administrator Associate
  
• AWS SysOps Administrator
  
• Google Associate Cloud Engineer
  
• ITIL Foundation