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Job Description
Key Responsibilities
- Program Development: Design and implement mystery shopping strategies, including evaluation criteria and reporting metrics.
- Shopper Management: Recruit, train, and oversee mystery shoppers, ensuring quality control.
- Stakeholder Collaboration: Work with departments like customer service and operations to implement findings.
- Performance Monitoring: Track improvements and recommend training initiatives.
- Vendor & Budget Management: Handle external vendors and manage program budgets.
- Continuous Improvement: Stay updated on industry trends to refine the program.
Qualifications & Skills
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- Bachelors degree in business administration, Marketing, or a related field.
- Experience in customer service, quality assurance, or mystery shopping program management.
- Strong analytical and communication skills.
- Ability to manage and motivate a team.
Skills
Customer ServiceQualityOperationsCustomer ServiceAdministrationOperations ManagerIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
10 Nov 25, 06:05 PM IST
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