Lead - SAP ECC Migration - IT Services

PURPOSE OF THE ROLE:

Leads the SAP team end to end - the technical development portfolio, ticket resolution and service levels, and the migration planning for SAP ECC. The role combines functional depth in FI with hands-on development understanding, and carries direct accountability for reducing recurring technical issues and for setting the direction on HANA or alternative ERP migration.

KEY RESULT AREAS:

• Manage SAP technical development - set development priorities, allocate resource across development and support work, run regular status reviews, and provide direction and solutions on escalated items.
• Review ticket service levels across the team, and drive automation initiatives that reduce recurring tasks and repeat tickets.
• Lead the migration plan for SAP ECC - to HANA or to an alternative ERP - including readiness assessment, sequencing, risk and sign-off.

KEY RESPONSIBILITIES:

• Own the SAP development portfolio: priorities, resource allocation, delivery tracking and technical direction.
• Oversee issue ticket handling, report creation, data sharing and regular tasks across Team 1.
• Own SLA review and escalation handling for the SAP team.
• Oversee role management, system changes, FI development and PMO activity across Team 2.
• Review development progress on a regular cycle and act as reviewer for new initiatives.
• Own HANA leadership - migration planning, readiness and sequencing for SAP ECC.