Senior Manager, Customer Success

About Toyota Connected:

If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services that wow and delight our customers and the world around us.

Our Core Values: EPIC

Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.

Passionate: We are here to build something great, not just for the money. We are always looking to improve the experience of our millions of customers

Innovative: We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.

Collaborative: When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!

:

• 
  8+ years of validated experience, with strong sales/relationship management/account management experience, in the IT Industry
• Significant experience in successfully pursuing and closing large enterprise level deals while successfully navigating complex sales cycle activities
• Excellent verbal and written communication skills, presentation, and negotiation skills, with the ability to influence stakeholders at senior and mid-management levels
• Successful track record of pursuing revenue targets and consistently achieving or exceeding them
• Excellent collaboration skills, with the ability to build trusting internal and external relationships
• Strong Business acumen and familiarity of Information Technology systems.
• Knowledge of cloud computing and Automotive Connected car experience is desirable. The candidate should have the ability to lead client conversations in connected mobility area.
• Experience of working with Japanese clients. Experience of working with clients in other global markets (India, US, Europe, APAC) would be nice to have.
• Deep knowledge of the automobile industry, customers, dealers, and supply base.
• Deep understanding of the Connected Vehicle Ecosystem and emerging technologies like EV (Electric Vehicle), Autonomous vehicles and a deep understanding of remote diagnostics and service tools. cloud computing and Automotive Connected car experience is desirable.
• Passionate about customer satisfaction and ability to work independently when needed
• Passionate problem solver and can focus attention on technical details (take complex problems and break them down into components).

You are a successful candidate if you have

• Build / maintain excellent relationship with B2B clients and partnerships in Japan / other geographies and ensure success of TCINs engagements with them.

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  Get Hired
• Identify and pursue new business opportunities, maintain a healthy sales pipeline and own the sales cycle activities such as proposal creation, estimation, and Statement of Work (SoW), in close collaboration with the Technical teams.
• Support the efforts for sales planning and manage tracking, reporting, invoicing, and other aspects of sales operations in collaboration with Finance and other teams.
• Support the implementation of business development plan to meet sales targets, expand the companys customer base and ensure a strong presence in the markets.
• Lead client conversations in the connected mobility area, and conduct product demonstrations, workshops, and training sessions for customers to showcase product value and benefits.
• Be responsible for revenue generation, profitability, customer satisfaction and growing the customer base and engagement portfolio.

What is in it for you

• Top of the line compensation!
• Youll be treated like the professional we know you are and left to manage your own time and workload.
• Yearly gym membership reimbursement & Free catered lunches.
• No dress code! We trust you are responsible enough to choose whats appropriate to wear for the day.
• Opportunity to build products that improves the safety and convenience of millions of customers
• Cool office space and other awesome benefits!

To know more about us, check out our Glassdoor page-https://www.glassdoor.co.in/Reviews/TOYOTA-Connected-Corporation-Reviews-E3305334.htm