Chat Process Executive

Department Icon Operations Maintenance & Support
Posted: 1 week ago
0-4 years
Jaipur(Pratap Nagar)
Operations Maintenance & Support
work from office
Full Time
Closes 1 Jan 2027

Posted: 1 week ago
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Job Description
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Job Description

Join us in Jaipur as a Customer Support Executive.


You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence.


Key Responsibilities


  • Resolve customer queries in real-time via chat and email platforms.
  • Maintain professional grammar, tone, and formatting in all written communication.
  • Meet key performance metrics, including response time and customer satisfaction scores.
  • Navigate multiple internal systems simultaneously to troubleshoot client issues.

Education and Experience


  • Graduates: Fresher or experienced candidates are welcome.

Logistics and Transport


  • Cab Facility: Available within a 25 KM radius of the Jaipur facility.
  • Geographic Constraint: Candidates must reside within the operational cab zone.
  • Remote Work: This is strictly an on-site role, not open to remote candidates.

Skills

ChatBpoBlended ProcessBPO Non VoiceCustomer SupportEmailNon Voice ProcessCustomer ServiceCustomer SupportCustomer SatisfactionLogistics

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