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Job Description
Customer Support Specialist Google Ads (Blended Process)
Company: Teleperformance
Location: Downtown, Gurugram
Salary: Up to 5.2 LPA
Shift: 24/7 Rotational Night Shift
Working Days: 5 Days a Week
Job Overview
Teleperformance is hiring Customer Support Specialists with hands-on experience in Google Ads to join our dynamic team. If you have a strong customer service background, excellent communication skills, and experience handling voice, chat, and email support, we'd love to hear from you.
Key Responsibilities
- Provide customer support through Voice, Chat, and Email channels.
- Resolve customer queries related to Google Ads, including campaign setup, billing, ad disapprovals, policy compliance, and conversion tracking.
- Analyze customer issues and deliver effective first-contact resolution.
- Review historical case data to identify root causes and recommend appropriate solutions.
- Utilize AI-assisted tools to improve customer experience and operational efficiency.
- Maintain accurate case documentation, follow-ups, and process compliance.
- Ensure high customer satisfaction by delivering timely and professional support.
Eligibility Criteria
- Graduate in any discipline.
- 1-3 years of experience in Customer Service/BPO.
- Mandatory experience working with Google Ads.
- Experience in a Blended Process (Voice, Chat & Email).
- Excellent English communication skills (B2 Level or above).
- Assessment Score: Minimum 65.
Preferred Skills
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication.
- Ability to multitask across multiple applications and CRM tools.
- Knowledge of Google Analytics and Google Merchant Center will be an added advantage.
- Customer-focused approach with strong attention to detail.
Compensation & Benefits
- CTC: Up to 5.2 LPA
- 5-day working week
- Career growth opportunities
- Professional work environment
How to Apply
Interested candidates can share their updated resume at tripti.garima@tp.com/8448457237
Skills
InstagramLinkedinInstagram AdsAnalyticsAdvertisingCRMFacebookGoogle AdsCustomer SupportCustomer SatisfactionCustomer ServiceOperational EfficiencyBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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