Operations Support Executive

• Hiring: Customer Support Executive Non-Voice / Chat Process
• Location: Jaipur
• Role: Customer Support Executive Non-Voice
• Process: Chat Support
• Shift: Rotational Shifts (Majorly Night Shifts)
• Weekly Off: Rotational 2 weeks off
• Work Model: Work From Office
• Job Responsibilities
• Handle customer queries and provide accurate resolutions through chat support.
• Understand customer concerns and deliver a positive customer experience.
• Resolve issues efficiently while maintaining quality and productivity standards.
• Ensure professional and effective written communication with customers.
• Follow process guidelines and escalate complex issues whenever required.
• Requirements
• Excellent written and verbal communication skills.
• Fluent in English.
• Confident while interacting with and assisting customers.
• Typing Speed: Minimum 30 WPM.
• Typing Accuracy: Minimum 90%.
• Comfortable working in rotational shifts, including night shifts.
• Candidates should be comfortable working from office.
• Selection Process
• Recruiter Screening
• Assessment: SHL Typing, English/Writing & Verbal Ability Assessment
• Managerial/Operations Round Final Round
• Facilities & Benefits
• Work From Office
• Rotational shifts, predominantly night shifts
• Rotational weekly offs

vivek.keshri@tp.com / 7301387149