Team Lead

Team Leader - Google Ads Operations | Hyderabad

Location: Hyderabad

CTC: Up to 7 LPA

Shift: Rotational Shifts (24/7)

Work Mode: Work from Office

Role Summary

We are hiring an experienced Team Leader to manage Google Ads Operations teams, drive operational excellence, achieve client KPIs, and lead high-performing teams. The ideal candidate should have strong leadership skills, operational management experience, and expertise in Digital Marketing/Google Ads support environments.

Key Responsibilities

• Lead, coach, and develop a team of Google Ads specialists.
• Manage team performance, productivity, SLA adherence, and resource allocation.
• Conduct regular coaching sessions, audits, performance reviews, and feedback discussions.
• Drive team engagement, reduce attrition, and manage shrinkage effectively.
• Handle operational escalations, quality compliance, and process improvements.
• Monitor KPIs, absenteeism, and real-time staffing requirements.
• Conduct pre/post-shift huddles, weekly connects, and monthly 1:1s.
• Collaborate with Quality, Training, Operations, and Client stakeholders.
• Prepare and share performance reports, dashboards, and operational insights.

Required Skills

• Strong Team Leadership & People Management
• Google Ads/Digital Marketing Operations Knowledge
• KPI & SLA Management
• Coaching, Mentoring & Performance Management
• Data Analysis & Decision Making
• Stakeholder Management & Conflict Resolution
• Customer-First Mindset
• Excellent Communication Skills
• Flexible to work in rotational shifts

Eligibility

Preferred:

• 3-5 years of Team Leader experience in Google Ads Troubleshooting Operations

Alternative Profiles:

• 7+ years in Digital Marketing (Google Ads, Meta Ads, Amazon Ads, MS Ads) with 3+ years as Team Leader
• 7+ years in Customer Support Operations with 4+ years as Team Leader
• Omni-channel experience (Voice, Chat & Email) preferred

Education

• Graduate in any discipline

Apply Now

Neha M

8008325085

mamidi.neha@tp.com