Team Lead-Retail Services

• TITLE
• Team Lead – Retail Services
• BUSINESS UNIT
• ANAROCK Retail Services Pvt Ltd.
• REPORTING TO
• City Lead

Principal Accountabilities

• Revenue generation

• People Management
• Business Development
• Client Relations

KEY PERFORMANCE

MEASURES

• Client satisfaction survey
• KPIs / Master Agreement Reporting requirements
• Implementation of Best Practices / Innovation
• Cost savings initiatives
• Individual Performance Measurement Targets in appraisal. To be developed along with direct line manager.

  BEHAVIOURS / COMPETENCIES

• Leadership
• Strategic Thinking
• New Business Development
• Relationship Building
• People Development

• Building, shaping and communicating the Firm’s values and culture; demonstrating integrity, personal responsibility, initiative and the ability to energise, persuade or influence others.
• Acting as leadership role model for ANAROCK by behaving consistently with cultural requirements, being viewed as “one of the team” rather than an outsider new to the culture.
• As a senior member of the team, work with the direct line manager in developing and training junior staff.
• Demonstrating the ability to think broadly, create a shared vision, demonstrating “thought leadership”, creating sound strategies, anticipating and reacting to future challenges of the firm, business units and clients to influence rather than respond to the environment.
• Generating new business development through creative marketing, product or client development, prospecting, qualifying and prioritizing new client relationships.
• Internal - Promote open, constructive and collaborative relations with superiors, subordinates, peers and generating a one firm culture.
• External- building trust and gaining respect, and providing superior client service through listening to clients, anticipating their needs, delivering the value they expect and supporting their long term success.
• Identifying and grooming talent, providing coaching, mentoring and feedback.
• Transfer of processes, knowledge, skills and expertise to organisation.

• Degree holder with a minimum 10 – 15 years of experience
• Full understanding of the real estate transaction practices.
• Exposure and experience in dealing with multinational corporate organisations
• Ability to think strategically and develop real estate solutions
• Ability to adapt and perform under pressure
• Possess strong interpersonal skills with the ability to build rapport quickly.
• Excellent communication skills