Relationship Manager

Company Description TradeIndia.com, operated by Infocom Network Private Limited, is Indias largest B2B marketplace, connecting buyers and sellers across global markets. With over 11 million registered users, the platform supports manufacturers, exporters, importers, and service providers by promoting their products and services to an international audience. TradeIndia offers value-added services that enable buyers to easily find and directly contact Indian sellers, supported by comprehensive and current listings. The platform showcases a wide range of products and services from Indian and international suppliers, accompanied by detailed information to support informed purchasing decisions. Focused on enabling seamless global trade, TradeIndia serves as a one-stop solution for businesses looking to expand their reach and build new partnerships.

Role Description The Relationship Manager role is a full-time, on-site position based in Ahmedabad. This role involves managing and nurturing relationships with existing and prospective business clients using TradeIndias platform. The Relationship Manager will handle client onboarding, explain platform features, address inquiries, and support clients in optimizing their listings and services. Daily responsibilities include conducting regular follow-ups, identifying opportunities for upselling value-added services, and coordinating with internal teams to resolve client issues promptly. The role also requires maintaining accurate records of client interactions, gathering feedback to improve service quality, and contributing to client retention and growth targets.

Qualifications

• Strong client relationship management and account handling skills, with the ability to build trust and long-term partnerships.
• Sales and business development capabilities, including lead nurturing, upselling, and achieving revenue or retention goals.
• Effective communication, negotiation, and presentation skills, with proficiency in English and relevant regional languages.
• Comfort with digital platforms, online marketplaces, and basic CRM or productivity tools.
• Ability to work on-site in Ahmedabad, manage multiple clients simultaneously, and prioritize tasks in a fast-paced environment.
• Bachelors degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.
• Prior experience in B2B services, e-commerce, or marketplace environments is an advantage.
• Professional, customer-centric attitude, with strong problem-solving skills and a collaborative approach to working with cross-functional teams.