Traing Manager

The product and process training manager will design, execute, and oversee comprehensive employee training programs, focusing on product knowledge, processes, systems, and customer-facing protocols. This role is key to improving workforce performance, driving operational excellence, and ensuring consistent knowledge across teams.

Key Responsibilities

• Training Strategy & Design
• Develop and implement scalable product and process training programs aligned with business objectives.
• Collaborate with product, sales, operations, and support teams to gather insights and design relevant training content.
• Establish measurable learning outcomes and ensure all modules are outcome-driven.
• Training Delivery & Execution
• Facilitate onboarding training for new hires and ongoing refresher sessions for existing staff.
• Leverage various formats (classroom, e-learning, webinars, LMS) to deliver engaging and effective training.
• Content Development
• Design training material including presentations, manuals, SOPs, assessments, and videos.
• Ensure all training content is updated in real-time with product/process changes.
• Performance Monitoring
• Track and report on training effectiveness using assessments, feedback, and KPIs (knowledge retention, quality scores, productivity metrics).
• Identify knowledge gaps through audits, surveys, or performance data and address them through targeted interventions.
• Stakeholder Management
• Partner with cross-functional leaders to forecast training needs based on process updates, new launches, or performance trends.
• Work closely with HR and Operations to align training goals with employee development and business impact.

• Strong knowledge of instructional design, adult learning principles, and training delivery techniques.
• Excellent communication and presentation skills.
• Ability to analyze process gaps and translate them into effective training content.
• Strong stakeholder management and cross-functional collaboration skills.
• Analytical mindset with ability to use data to measure learning impact.

• Bachelors/Masters degree in HR, Education, Business, or related field.
• Certification in Training & Development (e.g., ISTD, ATD, or equivalent) is a plus.
• Experience in scaling training programs in a high-growth or tech-first environment.