Customer Service Associate

We are seeking a Customer Service Associate for our International Voice Process team in Hyderabad. This role is ideal for individuals who are passionate about providing excellent customer service and are eager to assist customers with their inquiries. As a Customer Service Associate, you will be responsible for handling customer calls, resolving queries and complaints, and providing accurate service information. You will also be tasked with recording customer interactions and coordinating escalations when necessary.

Key Responsibilities:

• Handle incoming customer calls and provide assistance with inquiries.
• Resolve customer queries and complaints effectively and efficiently.
• Provide accurate information regarding services and products.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to escalate issues as needed.

Required Skills:

• Excellent spoken English communication skills.
• Strong customer-service orientation.
• Willingness to work in rotational shifts, including night shifts.

This position is open to candidates with 0 to 4 years of experience, and we welcome applications from undergraduates and non-technical graduates. The salary for this role ranges from Rs 1.8 to 4.25 LPA, depending on experience and interview performance. If you are interested in joining our team, please reply with your updated CV and relevant details. We look forward to hearing from you!