Customer Support Executive

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Karnataka. The ideal candidate will have experience in the international BPO sector, specifically in voice processes, and will be responsible for providing exceptional customer service to our clients. This role involves engaging with customers, addressing their inquiries, and assisting them with their needs while promoting our products and services through upselling techniques.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Utilize upselling techniques to promote additional services and products to customers.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Meet and exceed performance metrics and targets set by the management.

Required Skills:

• Strong communication skills in English, both verbal and written.
• Experience in international BPO and voice processes.
• Ability to handle customer inquiries effectively and efficiently.
• Proficiency in upselling techniques and customer engagement strategies.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM systems and customer service software is a plus.

If you are passionate about customer service and have the required experience, we encourage you to apply for this exciting opportunity to be part of our dynamic team.