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Job Description
Looking to build your career in customer support with a fast-growing global company? Join Transcom and be a part of a dynamic, people-first workplace!
Position: Customer Support Executive
Company: Transcom, Pune
Key Responsibilities:
- Provide accurate information about products, services, and policies.
• Understand customer concerns and offer effective solutions.
• Escalate complex issues to the relevant teams when required.
• Maintain proper records of customer interactions.
• Ensure customer satisfaction through excellent service.
• Meet performance and quality targets. - • Handle queries via voice and chat in a professional and timely manner.
Eligibility Criteria:
- Any Graduate or Undergraduate.
- Minimum 12 months of experience in Seller suppor service (E ecommerce).
- Excellent verbal & Written communication skills
- Strong problem-solving and multitasking abilities
- Customer-focused attitude with patience and empathy
- Familiarity with CRM tools is an added advantage
- Comfortable with rotational shifts & weekend working
Shift & working mode:
Work from office
24*7 any 9 hours
5.5 days working 1.5 rotational week off
Cab available within the radius
Contact Person: Nilesh-9074857487
nilesh.vishwakarma@transcom.com
Skills
International Non VoiceInternational Chat ProcessInternational BPOInterpersonal SkillsEmail SupportCommunication SkillsNetworking SkillsInternational ProcessCustomer SupportCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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