Operations Manager

Hi 

We are looking for Operations Manager - International & Domestic Domain 

Are you an experienced operations leader with a passion for the telecom industry and a strong background in BPO/BPM We are seeking a dynamic and results-oriented Operations Manager to join our team in Airoli, Navi Mumbai /Pan India.This role is open to diverse candidates who meet the specified criteria.

As an Operations Manager, you will be crucial in managing and optimizing our international contact center operations, ensuring exceptional client service and achieving corporate goals.

What You'll Do:

Lead and manage a large team, including Assistant Managers and Team Leaders, fostering a high-performance culture.

Oversee day-to-day operations of our international contact center, specifically within the US telecom domain.

Implement and drive client strategies to meet and exceed client and corporate goals and objectives.

Ensure appropriate communication and escalation of client issues to various levels of site and operations management.

Monitor performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction.

Operate within US shift timings (24x7 environment) and be flexible to stretch as business needs require.

What We're Looking For:

Experience:

10+ years of total work experience.

1+ years of relevant experience in a managerial role (on paper).

4+ years of directly related experience, including 2+ years of supervisory experience.

A proven background in the BPO/BPM industryis essential.

Experience in the Telecom domainis highly preferred.

Strong International Voice Experience is a must; Outbound experience will be an added advantage.

Prior experience as a manager in a US international contact center within the International & Domestic Domain.

Education:

Any Graduate or 4-year Diploma.

A college degree in Business Management/Administration or an equivalent combination of education and directly related experience.

Skills & Attributes:

Strong leadership skills with the proven ability to manage large groups of people effectively.

Excellent verbal and written communication and facilitation skills.

Strong interpersonal skills and demonstrated success in customer relationship management.

Ability to adapt to a 24x7 operational environment and US shift timings.

Proactive approach to problem-solving and issue resolution.

Location: Airoli, Navi Mumbai, Pan India

How to Apply:

If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply.

Please send your updated resume and fill in the below Format details and send it to [hidden_email] or via WhatsApp to hidden_mobile

Format for Operations Manager

Name-

Mobile No-

City-

Total Exp in BPO or BPM-

Do you have experience in a Telecom background

Total. Exp as Manager (on Paper)-

Have you handled AM AND TL

Company Name-

Current Industry-

Team Size handling-

Are you a Graduate

Current CTC-

Exp CTC-

Notice Period-

Time Slot for Interview-

Do you know attrition, shrinkage, KRAs, Feedback, and Coaching

Reference: Transformplus

We look forward to reviewing your application.