Assistant Manager Billing Operations

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for an Assistant Manager– Billing Operations to join our Finance Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

Responsible for managing billing operations for assigned Business Units while supervising a team and directly raising invoices for select BUs.

Ensures accurate, timely, and contract-compliant billing through robust process controls, effective team management, and operational continuity.

Drives standardization, automation, and digital initiatives to enhance efficiency and overall billing performance.

Responsibilities

Financial

• Contribute to CI initiatives delivering hard and soft savings through process improvements.
• Monitor and reduce unbilled revenue (>30 Days) across assigned BUs.
• Improve billing accuracy, maintain credit note % within targets, and drive initiatives to reduce billing errors.

Process

• Oversee billing activities across multiple BUs, ensuring compliance with contractual terms.
• Ensure invoice accuracy and completeness through effective review and control mechanisms.
• Standardize billing processes, templates, and controls across teams.
• Monitor billing cycles and ensure timely completion in line with Time to Invoice and SLA targets.
• Maintain governance over billing master data (rate cards in Oracle/MS Excel).
• Supervise team billing activities while directly managing invoice preparation for assigned BUs.

Customer

• Ensure accuracy and quality of billing outputs through effective controls and transparency.
• Track contractual changes and ensure timely updates to billing conditions.
• Act as the first point of escalation for assigned BUs, ensuring timely resolution of client and internal queries.
• Prepare and manage weekly and monthly reporting deliverables, ensuring accuracy, timeliness, and alignment with stakeholder requirements.

Innovation

• Drive process improvements and automation initiatives to reduce manual effort.
• Lead implementation of system-driven billing solutions and enhancements.
• Identify and recommend opportunities to improve efficiency, accuracy, and turnaround times.

People Management

• Lead and manage a team of Senior Officers / Officers, ensuring effective workload allocation and resource optimization.
• Oversee team performance, conduct reviews, and drive capability development.
• Manage leave planning and ensure contingency coverage to maintain uninterrupted operations.

Selection Criteria

• Bachelor's degree/ BCom preferred
• Proven experience in billing/invoicing within a structured work environment, including end-to-end billing operations.
• Strong hands-on experience managing billing activities across multiple Business Units, including exposure to team leadership responsibilities.
• Advanced proficiency in MS Office, particularly Excel (large dataset handling, advanced formulas, and reporting).
• Proficiency in Oracle ERP and billing systems.
• Strong understanding of commercial contracts and billing structures.
• Demonstrated experience in driving automation initiatives and process improvements.
• Strong leadership, stakeholder management, and communication skills with proficiency in English.