Head - HR Shared Services & Transformation - BPO/KPO

Key Mandate:

1. Drive HR Shared Services Transformation:

• Define and execute the 20272030 HR Shared Services strategy and roadmap aligned with business priorities and growth ambitions.
• Build scalable operating models that support expansion while maintaining efficiency and service quality.
• Establish governance, performance standards, and continuous improvement practices.

2. Elevate Employee Experience:

• Reimagine HR Shared Services from a transactional support function into an Employee Experience (EX)-driven capability.
• Design seamless employee journeys across the entire talent lifecycle.
• Create intuitive, responsive, and employee-centric service delivery models.

3. Build a High-Performing Global Organization:

• Lead and scale HR Shared Services teams across geographies and time zones.
• Create a unified operating culture grounded in Transparency, Accountability, and Urgency.
• Develop leadership capability, talent pipelines, and strong employee engagement across teams.

4. Enable Digital HR & Intelligent Operations:

• Accelerate adoption of AI, automation, and digital tools to modernize service delivery.
• Partner closely with HR Technology teams to optimize enterprise platforms including Workday and SuccessFactors.
• Deploy intelligent automation and self-service capabilities to improve efficiency and experience.

5. Champion Inclusion & Cultural Agility:

• Embed Diversity, Equity, and Inclusion (DEI) principles into operating practices and service delivery.
• Build culturally responsive models that reflect regional needs while maintaining global consistency.
• Foster an inclusive, psychologically safe, and high-performance environment.

Success Outcomes (1224 Months):

• HR Shared Services roadmap execution and measurable transformation outcomes.
• Improved employee experience and service adoption metrics.
• Increased automation and digital utilization across HR operations.
• Scalable global operating model supporting business growth.
• Strong leadership bench and engagement across distributed teams.
• Enhanced operational performance, governance, and stakeholder confidence.

Ideal Leader Profile:

• Proven success leading enterprise-scale HR transformation initiatives.
• Experience operating across global, matrixed environments.
• Strong digital and analytics orientation with exposure to AI-enabled HR solutions.
• Demonstrated capability to influence senior stakeholders and lead change at scale.