Sales Consultant

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Sales - Retail

Company Industry
Marketing, Advertising & PR

Role purpose

To offer exceptional customer service whilst maximising all sales opportunities.

Key accountabilities

• Deliver excellent customer service
• Follow the sales process in order to maximize sales
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and cross-sell
• Recognize the warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPIs/target
• Fully investigate over and shorts (differences) and report
• Adhere to company and location policy and procedures, including audit, risk, health & safety, security and customer service requirements

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• Ensure compliance to legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines

Role-specific experience and skills

• Retail, cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product, services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail
• Flexibility to work different shifts and locations as required
• English language skills

General experience and personal qualities

• Self-aware, open minded with a high degree of personal and professional integrity
• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• A strong record of performance delivery in their areas of expertise, through increased sales and/or performance against KPIs
• The ability to analyze issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex