Customer Success Manager / Executive

Company Description Travelexic is an infrastructure layer for deliver MICE & Events optimized for efficiency, control and an enhanced attendee experience. By integrating key workflows and communication channels, it helps deliver cohesive, organized, and stress-free event experiences. The company focuses on combining technology and service to improve operational control and participant satisfaction across events.

Role Description This is a full-time, on-site Customer Success Executive role based in Dehradun. The Customer Success Executive will support event planners and corporate clients in their use of the Travelexic platform, guiding them from onboarding through ongoing usage and post-event review. Day-to-day tasks include responding to customer inquiries, resolving issues, coordinating with internal teams to address client needs, and monitoring account health and usage. The role involves proactively engaging customers to understand their event goals, providing product walkthroughs and training, and suggesting best practices to improve outcomes. The Customer Success Executive will also track customer feedback, contribute to process improvements, and help ensure long-term satisfaction and retention. Salary: Up to 6 LPA + incentive, with the final offer based on the candidates experience, skills, and suitability.

Responsibilities

• Own overall relationship with assigned clients
• Ensure onboarding, retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Customer Satisfaction and Customer Retention skills to proactively manage relationships and ensure positive outcomes.
• Customer Support and Account Management skills to handle queries, coordinate solutions, and oversee client accounts.
• Analytical Skills to interpret usage data, identify trends, and recommend improvements to customer workflows.
• Strong communication and interpersonal skills to collaborate with clients and internal teams in a fast-paced environment.
• Ability to work on-site in Dehradun, manage multiple accounts, and prioritize tasks effectively.
• Comfort with SaaS platforms or event management tools; prior experience in customer success, client servicing, or events is an advantage.
• Bachelors degree in Tech, Business, Hospitality, Communications, or a related field.
• Minimum 3 years of relevant experience is a must.