Cruise Travel Planner - US Shift

• Consult with clients to understand their travel preferences, budget, and expectations.
• Recommend suitable cruise lines, itineraries, cabins, and add-on packages such as shore excursions, dining, and entertainment.
• Manage bookings for cruises, flights, pre- and post-cruise hotels, transfers, and insurance.
• Provide accurate information on cruise ships, destinations, travel documents, and visa requirements.
• Handle changes, cancellations, upgrades, and special requests efficiently.
• Stay updated with cruise line promotions, loyalty programs, and seasonal offers.
• Ensure timely issuance of tickets, confirmations, and itineraries.
• Deliver excellent customer service before, during, and after travel.
• Meet monthly sales targets and maintain high client satisfaction.
• Build long-term relationships with clients for repeat business and referrals.

Qualifications & Skills:

• Bachelors degree in Travel & Tourism, Hospitality, or related field (preferred).
• 3 years of experience as a Travel Consultant / Travel Agent (International experience preferred).
• Knowledge of major cruise lines.
• Hands-on knowledge of GDS (Amadeus, Sabre, or Galileo).
• Excellent communication skills in English (verbal & written).
• Strong problem-solving and customer service skills.
• Ability to work in night shifts (US time zones).

- Sales-oriented mindset with attention to detail.,