People Services Specialist

We are looking for a detail‑oriented and service‑focused People Services Specialist / HR Administrator to support our global workforce across multiple regions, including the USA, Canada, the Caribbean and Costa Rica. This role requires strong HR administration experience across the USA and Canada, exceptional communication skills, and the ability to manage employee data with accuracy and confidentiality.
Travelopia is headquartered in the UK and is one of the worlds leading specialist travel groups, delivering unique travel experiences across adventure, luxury, education, and specialist travel sectors.
What we offer:

• Competitive salary
• Bonus scheme
• Flexible working hours and a hybrid working model
• Wider scope for learning, working with teams across the globe
• Career progression opportunities
  

What Youll Do:

• Deliver end-to-end employee lifecycle administration, including offers, contracts, job letters, onboarding, changes, and leavers
• 
  Act as a key People Services contact for the USA, Canada, Caribbean and Costa Rica, supporting local employee and manager queries
• Ensure all People Services activities are completed accurately, compliantly, and to agreed service levels
• Maintain electronic personnel files and ensure documentation is complete and audit-ready
• Work closely with payroll and reward teams to ensure employee data supports accurate pay and benefits processing
• Support People Directors and HR colleagues with People Services and employee lifecycle queries
• Act as first-line support for HR system queries, particularly those linked to People Services processes
• Carry out basic HR system set-ups and updates, including starters, changes, leavers, and organisational changes
• Perform regular data checks and audits to ensure people data is accurate and compliant
• Support the maintenance of global headcount and people data, producing accurate information when required
• Contribute to process improvements and standardisation, identifying ways to make People Services delivery more efficient
• Support HR system enhancements, rollouts, or small system-related projects as needed
• Provide administration support as and where needed for ongoing projects
• Any other duties as assigned.
  

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What Youll Bring:

• Strong HR Administration/People Services background with US/Canada exposure, supporting the full hire-to-retire employee lifecycle
• Confident using HRIS and proficient in Microsoft Office (especially Excel – VLOOKUP)
• Excellent written and verbal communication skills
• Ability to manage multiple priorities across time zones in a structured, detail-oriented manner
• Experience in shared services, HR operations, or service delivery environments is an advantage
• Service-focused, proactive, and reliable with strong ownership and accountability
• Highly organised, methodical, and detail-oriented approach to work
• Demonstrates integrity, professionalism, and confidentiality
• Shift: 3:30 PM – 12:30 AM IST
  

We believe people perform best when they can be their true selves and diverse teams drive better results. Were committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed.
Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: [HIDDEN TEXT] We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.