Jewellery Consultant

Role & responsibilities

1. Customer Engagement & Styling

• Greet customers warmly and understand their preferences, occasion, and budget.
• Offer expert advice on jewellery styling, trends, and pairing with outfits.
• Create a personalized shopping experience that reflects the brands luxury and elegance.

2. Product Knowledge & Presentation

• Maintain in-depth knowledge of POME jewellery collections, materials, craftsmanship, and pricing.
• Educate customers on product features, care instructions, and value propositions.
• Ensure jewellery displays are visually appealing and aligned with brand guidelines.

3. Sales & Targets

• Achieve individual and counter-level sales targets.
• Upsell and cross-sell jewellery pieces and complementary accessories.
• Maintain accurate billing and assist in processing payments.

4. Brand Representation

• Uphold TATA POME’s brand image through professional grooming and demeanor.
• Stay updated on fashion and jewellery trends to provide relevant advice.
• Participate in brand training sessions and promotional events.

5. Inventory & Compliance

• Monitor stock levels and report discrepancies to the store manager.
• Ensure jewellery pieces are handled securely and comply with safety protocols.
• Assist in stock audits and maintain accurate records.

6. Customer Relationship Management

• Build long-term relationships with clients through follow-ups and personalized communication.
• Maintain customer data for loyalty programs and future engagement.
• Handle customer queries and resolve complaints promptly and professionally.

Preferred candidate profile